Privacy Policy

At Admino ("we," "our," or "us"), we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Meta's Platform Policies.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and business information when you create an account
• Instagram Business Data: Information from your Instagram Business account accessed through Instagram's official API
• Communication Data: Messages, support requests, and feedback you send to us
• Payment Information: Billing details processed securely through third-party payment processors

1.2 Automatically Collected Information

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Instagram Analytics: Engagement metrics, follower data, and content performance from your connected Instagram account

1.3 Third-Party Data

• Instagram API Data: Information accessed through Instagram's official Graph API with your explicit consent
• Integration Data: Data from other platforms you choose to connect to our service

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our Instagram management platform
• Account Management: To create and manage your user account and subscription
• Analytics and Insights: To generate Instagram analytics and business insights for your account
• Communication: To send service notifications, updates, and respond to your inquiries
• Security: To protect our platform and users from fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and platform policies
• Business Operations: To improve our services, conduct research, and develop new features

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Consent: When you explicitly agree to specific data processing activities
• Contract Performance: To provide services under our Terms of Service
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Cloud hosting and data storage providers
• Payment processing companies
• Customer support and communication tools
• Analytics and monitoring services

4.2 Platform Integrations

• Instagram/Meta: Through official API connections as authorized by you
• Third-party integrations: Only with your explicit consent

4.3 Legal Requirements

• When required by law, regulation, or court order
• To protect our rights, property, or safety
• To enforce our Terms of Service
• In connection with business transfers or acquisitions

5. Instagram Data Handling

Our platform integrates with Instagram through official Meta APIs. Here's how we handle Instagram data:

• API Compliance: All Instagram data access follows Meta's Platform Policies and API Terms
• Limited Access: We only access data necessary for our service functionality
• Data Security: Instagram data is encrypted and stored securely
• User Control: You can revoke access at any time through your Instagram settings
• Retention: Instagram data is retained only as long as necessary for service provision

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Compliance: SOC 2 Type II and ISO 27001 compliant data centers
• Incident Response: Comprehensive data breach response procedures

7. Data Retention

We retain your information for the following periods:

8. Your Rights and Choices

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

8.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

9. Data Deletion Process

In compliance with Meta's platform requirements, we provide a comprehensive data deletion process:

9.1 User-Initiated Deletion

• Access your account settings and select "Delete Account"
• Confirm deletion through email verification
• Data will be permanently deleted within 30 days

9.2 Meta/Instagram Platform Deletion

• Users can request deletion through Instagram's "Apps and Websites" settings
• We receive automated deletion requests from Meta's platform
• All associated data is permanently deleted within 30 days
• Confirmation is provided through our deletion callback system

9.3 Data Deletion Callback

For Meta platform compliance, we maintain a data deletion callback endpoint at:

URL: https://admino.click/data-deletion.html

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework: For transfers to the United States
• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Adequacy Decisions: Transfers to countries with adequate data protection laws

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

12. California Privacy Rights (CCPA)

For California residents, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: Equal service regardless of privacy choices

13. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: To understand usage patterns and improve services
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

14. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party services you visit.

15. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice of any such transfer and any choices you may have regarding your information.

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify users of material changes via email or platform notification
• Provide 30 days notice for significant changes

17. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

18. Regulatory Authority Contact

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the relevant data protection authority in your jurisdiction:

• EU residents: Your local Data Protection Authority
• UK residents: Information Commissioner's Office (ICO)
• California residents: California Attorney General's Office