Terms of Service

Effective date: 10 October 2026 · Last updated: 10 October 2026

These terms govern your use of Admino. Please read them carefully, together with our Privacy Policy, which explains how we handle data.

1. Acceptance

These Terms of Service (“Terms”) are an agreement between you and CreativeQuants Agency, which operates Admino (“Admino”, “we”, “us”). By creating an account, connecting an Instagram account, or otherwise using the Admino web panel at app.admino.click, the Admino mobile apps or our websites (together, the “Service”), you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business, and “you” includes that business. If you do not agree, do not use the Service.

2. The service

Admino helps businesses and creators manage Instagram professional accounts. Depending on your plan, it lets you set up automatic replies to direct messages and comments, run conversational forms and capture leads, manage a shared inbox, schedule and publish content, configure ice breakers and persistent menus, view page performance reports, create captions and subtitles, and sell products with a checkout page.

3. Eligibility

• You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract.
• You must use the Service for business or professional purposes, with an Instagram professional (business or creator) account that you own or are authorised to manage.
• You may not use the Service if you are barred from doing so under applicable law, or if we or Meta have previously suspended your access for a violation.

4. Accounts and security

• You sign up with a verified phone number or email address and must give accurate information.
• You are responsible for keeping your sign-in details and devices secure, and for all activity under your account and workspaces, including actions by team members you invite.
• Workspace owners control who is in their workspace and can remove members. Members can see and act on the workspace’s connected accounts.
• Tell us immediately if you believe your account has been accessed without permission.

5. Instagram and third-party platforms

• You connect Instagram through Instagram’s own login screen and approve specific permissions there. We never ask for or store your Instagram password.
• Admino is an independent service. It is not affiliated with, sponsored by or endorsed by Meta Platforms or Instagram. Instagram is a trademark of Meta Platforms, Inc.
• Your use of Instagram remains subject to Instagram’s Terms of Use, Community Guidelines, Platform policies and any other Meta terms that apply to you. You must comply with them when using Admino.
• Features that depend on Instagram depend on Meta’s systems and rules, which Meta can change, limit or withdraw at any time. Meta may also restrict your Instagram account or Admino’s access independently of us. We are not responsible for those decisions, but we will tell you when we know a change affects you.
• An Instagram account can be connected to only one Admino workspace at a time. You can disconnect it in Admino or revoke access in Instagram at any time.

6. Subscriptions, payments and refunds

• Plans. Paid features require an active subscription. Each plan sets limits (for example, connected accounts, active automations, messages per month and storage) that are shown before you buy. Monthly usage limits reset at the start of each billing period.
• Free trial. A new account receives a one-time free trial of 30 days once its phone number is verified, granted once per phone number. When it ends, continued use requires a paid subscription.
• Payment. Prices are shown in the Service and include any applicable taxes stated there. You pay through a licensed payment provider’s secure page or, in the mobile apps, through the app store you installed from. We never see or store your card number.
• Renewal. Subscriptions purchased in the web panel run for the period you choose and do not renew or charge you automatically; you can renew from 15 days before the period ends. Subscriptions purchased through an app store follow that store’s renewal and cancellation rules, which you manage in the store.
• Wallet and credits. You can add credit to your Admino wallet and spend it on the Service. Credit you add yourself cannot be withdrawn as cash. Referral earnings, where offered, may be withdrawn to a verified bank account under the referral programme’s rules. Any remaining wallet balance is lost if you delete your account.
• Refunds. Except where the law requires otherwise, payments are non-refundable and we do not give refunds or credits for partial periods or unused features. If we charge you in error, we will correct it. Purchases made through an app store are subject to that store’s refund policy. Nothing in these Terms limits your rights under consumer protection law.
• Discount codes apply only on their stated terms and have no cash value.
• Price changes. We may change prices for future periods. A change does not affect a period you have already paid for.

7. Acceptable use

You agree not to use the Service, or let anyone else use it, to:

• send spam, unsolicited bulk messages, or messages to people who have not contacted your account, or otherwise breach Instagram’s messaging rules, rate limits or 24-hour messaging window;
• send or publish content that is unlawful, misleading, fraudulent, harassing, hateful, sexually exploitative, infringing or otherwise in breach of Instagram’s Community Guidelines;
• sell or promote prohibited or regulated goods and services in breach of the law or Meta’s commerce policies;
• impersonate any person or business, or misrepresent your affiliation;
• collect, scrape, sell or share data about people who interact with your account for purposes they have not agreed to, or use such data for advertising or profiling unrelated to your business with them;
• process sensitive personal data, or data about children, in ways the law does not allow;
• attempt to bypass plan limits, rate limits, verification or security controls, or access another workspace’s data;
• reverse engineer, overload, probe or interfere with the Service, or use it to build a competing product; or
• resell or sublicense the Service without our written permission.

8. Your content and responsibility

• You keep ownership of the content you upload or create in the Service, including reply messages, forms, products, media and captions (“Your Content”).
• You give us a limited, non-exclusive licence to host, copy, process, transmit and display Your Content only as needed to provide the Service to you, including sending the replies and publishing the posts you set up.
• You are responsible for Your Content and for every message, reply, comment and post that your automations send. You must have the rights to it, and it must comply with the law and with Instagram’s terms and guidelines. Review your automations before you switch them on and check them regularly.
• Where you use the Service to process personal data of your own customers (for example, the messages, comments, form answers and contact details they send you), you are responsible for having a lawful basis and giving them any notices the law requires. We process that data on your behalf and according to your instructions, as described in our Privacy Policy.

9. Automated features

Some features generate or suggest content automatically, such as automatic replies, content analysis, captions and subtitles. These features are optional and you choose whether to enable them. Automatically generated output can be inaccurate or incomplete, so you are responsible for reviewing it and for how you use it, and you should not rely on it for decisions with legal or similar effects. Output based on information you provide (for example, your prices or business details) is only as accurate as that information.

10. Customer data and privacy

Our Privacy Policy explains what data we collect, including data received from Instagram, how we use, share and protect it, how long we keep it, and how to delete it. We use Instagram data only to provide the Service to you, we never sell it, and we never use it for advertising. You can delete your data at any time by following the data deletion instructions.

11. Intellectual property

The Service, including its software, design, text, graphics, logos and the Admino name, belongs to us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your business under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

12. Availability and changes

• We work to keep the Service available and reliable but do not guarantee that it will be uninterrupted, timely or error-free. Maintenance, outages of third-party platforms (including Instagram), network conditions and events beyond our control can affect it.
• We continuously improve the Service and may add, change or remove features. If we remove a feature that is material to a plan you have paid for, we will give reasonable notice and, where appropriate, offer an alternative.

13. Suspension and termination

• You can stop using the Service at any time, disconnect your Instagram accounts, and delete your account as described in the Privacy Policy.
• We may suspend or restrict your access, or switch off automations, if you breach these Terms or Instagram’s terms, if your use creates risk or harm for other people, us or Meta, if payment fails, or if the law or Meta requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.
• We may end the Service as a whole with at least 30 days’ notice.
• When your account ends, your right to use the Service stops and we delete your data as described in the Privacy Policy. Sections that by their nature should survive (including responsibility for content, intellectual property, disclaimers, limitation of liability, indemnity and governing law) continue to apply.

14. Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not guarantee any particular business result, such as more followers, sales or engagement.

15. Limitation of liability

To the extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity; (b) we are not liable for actions of Meta, Instagram, app stores, payment providers or other third parties, or for the content your automations send; and (c) our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for fraud or for death or personal injury caused by negligence.

16. Indemnity

To the extent permitted by law, you agree to defend and indemnify us against claims, losses and reasonable costs (including legal fees) arising from Your Content, the messages your automations send, your breach of these Terms or Instagram’s terms, or your violation of the law or of anyone else’s rights.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules, and the courts of England and Wales have jurisdiction over any dispute, except that you may also have the right to bring proceedings in the courts where you live, and mandatory consumer protection laws of your country continue to apply. Before starting proceedings, please contact us so we can try to resolve the issue informally.

18. Changes to these terms

We may update these Terms as the Service or the law changes. We will change the “Last updated” date above and, for material changes, notify you in the Service or by message at least 14 days before they take effect, unless a change is required sooner by law or for security. If you continue to use the Service after the changes take effect, you accept the updated Terms; if you do not agree, you can stop using the Service and delete your account.

19. General

• These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• We are not liable for delays or failures caused by events beyond our reasonable control.
• Where we publish these Terms in more than one language and the versions differ, this English version prevails.

20. Contact us

Questions about these Terms? Contact Admino (operated by CreativeQuants Agency):

• Contact form: admino.click/en/contact
• In-app support: the support button in the Admino panel and apps
• WhatsApp: +98 990 402 8854
• Phone: +98 990 402 8854